The questions below are a list of common questions regarding the Mediapeel product. For technical questions, please contact us at 305-529-4386

Does Mediapeel provide lists of email addresses?

Are there requirements regarding how many or how few e-mail messages I can send?

Does Mediapeel enable you to gather demographic information about your subscribers?

I’m concerned about keeping my list information confidential. I know my clients are concerned about confidentiality as well. Does Mediapeel sell contact information?

Is it possible to send the same e-mail newsletter in different formats?

Can I track who reads each newsletter?

Can I preview my newsletter before I send it?

Can I confirm that an e-mail has been sent successfully?

After subscribing, can a contact change his or her information?

Can I import more than one list of subscribers?

Can I modify my sign-up form after I launch it?

Will I know when I have new contacts on one of my lists?

I have clients who can benefit from Mediapeel. Are there any reseller opportunities?

I want to send HTML newsletters but don’t have the staff resources to create new graphics and templates for each effort. Can Mediapeel help?

Is there a minimum contract period for using Mediapeel?

What is a Private IP Address?

How does a Private IP address help email deliverability?

Does Mediapeel provide lists of email addresses? 
No. Mediapeel™ is a permission-based only solution. Please visit the following link for more information on Anti-SPAM policies http://www.Mediapeel.com/antispam.htm [ TOP ] 
 
Are there requirements regarding how many or how few e-mail messages I can send?
No. Mediapeel™ offers a variety of plans and is designed to meet the needs of businesses of all sizes. Therefore, you can choose a plan that fits your business, and switch plans easily as your firm’s needs change. [ TOP ]

Does Mediapeel enable you to gather demographic information about your subscribers?
Yes. When you sign up with Mediapeel, you can create your own customized sign up form, allowing you to gather the specific demographic information you need. You can customize this information to suit your business needs. When new subscribers sign up, they will be asked to supply the designated information. With the demographic information you collect, you can target your e-mail messages to specific audiences. You can then access and manipulate this information easily and securely by using the Mediapeel Control Panel. [ TOP ]

I’m concerned about keeping my list information confidential. I know my clients are concerned about confidentiality as well. Does Mediapeel sell contact information?
Mediapeel is committed to protecting the privacy of its users and their customers. Mediapeel does not sell or share contact information in any manner. [ TOP ]

Is it possible to send the same e-mail newsletter in different formats?
Yes. Mediapeel enables you to send your e-mail newsletter in text format and as rich HTML messages. The service can also send “Multi-Part” messages, HTML messages that are coded to recognize whether the user’s programs accepts HTML messages; if the user’s e-mail program is text-only, that subscriber will receive the text version of the e-mail. [ TOP ]

Can I track who reads each newsletter?
Yes, Mediapeel enables you to track who is reading and forwarding your e-mails.. When you send a message in HTML format, you can track who is opening each message. With HTML format messages, you can also track which links users click in your newsletter, who is forwarding your newsletter, and who is signing up as a result of that forwarding. [ TOP ]

Can I preview my newsletter before I send it?
Mediapeel offers both preview and test features for when you are ready to send out your e-mail campaign. The service sends a test newsletter to your personal e-mail account before sending it to your customers. Also, you can open your newsletter in the different e-mail programs your customers might be using. [ TOP ]

Can I confirm that an e-mail has been sent successfully?
Mediapeel gives you the option to track your campaign stats. You can find out how many e-mails were sent. [ TOP ]

After subscribing, can a contact change his or her information?
Yes, Mediapeel automatically includes a link your newsletter that allows users to update their information or unsubscribe from your list. [ TOP ]

Can I import more than one list of subscribers?
Yes, unlike many other e-mail marketing programs, Mediapeel enables you to import and use multiple lists for e-mail campaigns. You will not be charged for using multiple lists, only for the number of e-mail messages sent. [ TOP ]

Can I modify my sign-up form after I launch it?
Yes, users can add, delete, and modify questions at any time. [ TOP ]

Will I know when I have new contacts on one of my lists?
Each user can set the option to receive a report in real time of who has joined, unsubscribed, or been removed from one of your lists (e.g. invalid address). [ TOP ]

I have clients who can benefit from Mediapeel. Are there any reseller opportunities? Already a number of firms are offering Mediapeel to their customers on a reseller basis. Contact us at 305-529-4386 for more details. [ TOP ]

I want to send HTML newsletters but don’t have the staff resources to create new graphics and templates for each effort. Can Mediapeel help?
Yes. With Mediapeel, you can use our e-mail templates for your campaign- you simply drop in the copy and logos. Users also have the option of using existing newsletter or announcement layouts that they provide themselves. You can use Mediapeel to deliver professional-looking newsletters even if you aren’t familiar with HTML or web graphics. Or, our EZ Publishing designers can design a custom newsletter for you. [ TOP ]

Is there a minimum contract period for using Mediapeel?
There is no minimum contract period. The terms are month to month[ TOP ]

What is a Private IP Address?
An IP address is the unique identifier that routes your emails to the recipients. A Private IP address is your own private unique identifier. These IP's have never been used before, and therefore don't run the risk of being blacklisted by any of the internet service providers. By using them, Mediapeel users start with a clean slate and become accountable for their own IP's activity.[ TOP ]

How does a Private IP address help email deliverability?
By offering Private IP's, Mediapeel allows users to start with a clean slate and become accountable for their own IP's activity. This compares to a shared IP environment, in which emails from many different customers come from the same shared IP, which can cause an issue with being blacklisted. The problem is that one customer may cause complaints and some internet service providers would quickly blacklist the shared IP, causing all emails to blocked by the ISP. By using private IP's for each user, a user that receives spam complaints can not affect the way other user's messages reach their subscribers inboxes.[ TOP ]